Blog

What's trending in the contact centre industry? Find out in our regular blog

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How can tokenization help you meet PCI compliance?

If your business is under pressure to lock down data storage, especially customer’s sensitive data, it’s likely you’ve been inundated with a stack of options.

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How to choose the right PCI compliant call recording system for your business

Your business may record customer phone calls for quality purposes, in-fact most businesses do.

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What Does Tokenization Mean for Payment Security?

Tokenization is taking the ecommerce industry by storm- but what is it and why should we be more aware of its benefits both for merchants and their customers?

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Visa Private BIN Range

Most times, when you see the words “Private BIN” on something, it’s very, very tasty.

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Don't let this happen to you - isolate agents from cardholder data

Another call centre agent has been suspended and faces dismissal after stealing customers' credit card details, says the Independent.ie website in this article.

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Live CallGuard demonstration

Callers to the CallGuard demonstration line get a live experience of how CallGuard eliminates cardholder data from recorded telephone calls.

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Manual pause-and-resume of call recordings is not PCI DSS compliant

Another day, another press release from a company claiming to have made its call recording system PCI DSS compliant.

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Avoid bad publicity for your contact centre - stop staff from handling cardholder data

Contact centre fraud has been in the news again recently. A contact centre worker from Coventry, UK, has been jailed for 8 months for stealing customers' sensitive credit card information.

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Taking Customer Data (including card payments) by DTMF

Using CallGuard, contact centres should take as much sensitive customer data as possible via DTMF.

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Four ways to make call recordings PCI DSS compliant

PCI DSS is becoming an accepted regulatory necessity. Differing interpretations of the guidelines can cause confusion to businesses seeking to become PCI DSS compliant.

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Five urban legends about PCI DSS and call recording

As the PCI DSS directive has established itself, inevitably urban legends about it have also evolved, causing confusion for organisations and individuals alike.

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PCI DSS + call recording - key facts in plain English

The PCI DSS call recording guidelines are maturing. In parallel, conflicting and sometimes inaccurate interpretations of the directive are becoming more prevalent.

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Is Netflix's headache just the tip of an iceberg?

Netflix has recently sacked a contact centre employee for stealing credit card numbers from customers.

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Solidly secure. Two words that Sony's CISO may be dreaming of.....

Even big players like Sony can trip up. You can't miss the news that more than 100 million Sony customers who played games on its Online Entertainment have had their personal details stolen by hackers.

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Protecting cardholder data in a complex contact centre

Recently we exhibited at the PCI London conference in (wait for it....) London. Cameron Ross, Director of Payments Strategy, gave an educational presentation with Neira Jones.

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CallGuard brings PCI DSS compliance to any call recording system

Your decision to purchase a call recording system involved a considerable investment of time and money.