CallGuard brings PCI DSS compliance to Autonomy call recording.

You can bolt CallGuard to your existing Autonomy call recorder.

With CallGuard you can:

  • Comply fully with the Payment Card Industry Data Security Standards (PCI DSS) for voice recording
  • Reduce internal data theft by isolating your Agents from sensitive card payment information
  • Retain your existing Autonomy system, thus consolidating your return on investment.

CallGuard is the simplest, quickest and most cost effective way to stop credit card data being stored in your Autonomy recordings (including methods like pause and resume offered by Autonomy themselves). DTMF tone payments are far more easily filtered out of recordings, and captured for automated payment than any other method. And unlike with standard pause and resume methods, agents do not see the data, so there is no fraud risk.

Contact us to find out more about CallGuard, or phone +44 (0) 1442 458 300.