Meeting the challenge of securing bill payments over the phone
The UK's largest water and wastewater company, Thames Water needed a way to take customer bill payments over the phone through an agent, securely and to PCI DSS compliance standards.
Thames Water chose Callguard's CallGuard. See how it works:
"We selected Callguard because of their flexible approach, their excellent reputation within the utilities industry and their highest level of PCI DSS accreditation."
Stuart Ledger, Chief Financial Officer – Retail Services at Thames Water.