How CallGuard Works

CallGuard blocks the recording of sensitive authentication data whilst still recording calls.

Secure Your Business and Customers

It's not just the PCI DSS which should ring alarm bells. If your contact centre records all calls - and takes payments over the phone without a PCI Compliant solution in place, you're a prime target. The risk of data breaches are from both internal and external factors.

So why take the risk when you don't need to? CallGuard solves all those PCI DSS compliance headaches and technical nightmares. Find out how it works, it really is pretty simple:

Hosted IVR

Here’s an Explanation of How CallGuard Works:

  • Customers use their telephone keypad to provide their payment card details. When they press the keys, they generate Dual Tone Multi-Frequency (DTMF) tones through the telephone. DTMF is a universal standard built into every telephone; home, office or mobile.
  • CallGuard automatically detects and blocks these DTMF tones and subsequently any payment card data from the call recording.
  • CallGuard then simultaneously enters the customer’s card details into the relevant fields on the Agent’s screen, obscuring the card details with asterisks (***), or similar. This means that the Agent handling the call never sees the card data.
  • The end result is that you can fully observe PCI DSS requirements and continue to record your calls.

Minimal Training

Training requirements for CallGuard are minimal. There is one simple change to their script: the Agent asks the customer to type in the card details using their telephone keypad. There is no typing by the Agent.

See CallGuard in Action, from both the agent's and the customer's perspectives. CallGuard is a robust and proven solution that delivers PCI DSS compliance to any organisation that takes payments over the phone and records their calls. One which will let Contact Centre Managers, Customer Service Directors, Finance Directors and the Compliance Team sleep easy.

Do you have Offshore Contact Centres?

CallGuard is a powerful asset to your offshore contact centres where you are removed from day-to-day control. CallGuard will give your customers the peace of mind of knowing that their sensitive data is never captured or stored and so cannot be misused, regardless of location.

To discuss your requirements click on the button below.