With CallGuard you can:
- Comply fully with the Payment Card Industry Data Security Standards (PCI DSS) for voice recording
- Reduce internal data theft by isolating your Agents from sensitive card payment information
- Retain your existing NICE system, thus consolidating your return on investment.
CallGuard is the simplest, quickest and most cost effective way to stop credit card data being stored in your NICE recordings (including methods like pause and resume offered by NICE themselves). DTMF tone payments are far more easily filtered out of recordings, and captured for automated payment than any other method. And unlike with standard pause and resume methods, agents do not see the data, so there is no fraud risk.
Contact us to find out more about CallGuard, or phone +44 (0) 1442 458 300.