CallGuard Increases Customer Confidence in Call Centre Security

Great technology has to be customer orientated if it is going to deliver a sound customer experience.

CallGuard gives customers the reassurance of knowing that they are able to enter their own card details, and that contact centre staff have absolutely no access to their data at any point within a transaction.

Furthermore, your Agent remains connected to your customer throughout the course of their call, which means that they can guide them through the payment process.

The CallGuard Customer Journey

  • Customers communicate their payment card details by using their telephone keypad.
  • The telephone keys generate “DTMF tones” through the telephone. CallGuard automatically detects and blocks DTMF tones (and therefore the payment card data) from the call recording.
  • At the same time, CallGuard automatically enters the customer’s card details into the relevant fields on the Agent’s screen obscuring them with ‘***’ asterisks or similar just like a password field. This means that the Agent handling the call never sees the card data.

Service is with a personal touch, where the security of the customer’s card data is ensured. This means that CallGuard will re-enforce your customers’ confidence in the transactions they are making with your organisation.

This Short Video Shows CallGuard Being Used by a Contact Centre Agent.

Quick and easy to use for both the customer and the Agent, CallGuard delivers PCI DSS compliance and allows you to continue to offer excellent customer service with no impact on Average Handling Time.

As well as delivering PCI DSS compliance for any call recording solution, CallGuard also cuts contact centre fraud.

Find out how

Call us on 08000 630 730 or contact us to see how CallGuard can help your business or organisation.

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