CallGuard is being used to improve data security and ensure PCI DSS compliance by many of our customers.
Here are some case studies which illustrate just how effective and easy to implement CallGuard is.
Thames Water is Britain's largest water and wastewater utility provider. It takes around £150m of card payments annually and needs to be PCI compliant in order to maintain taking the payments. Thames Water used pause and resume when taking payments, but needed to improve the way they handled card payment and to maintain that 100% customer/agent interaction. They chose Eckoh's CallGuard, to find out more, watch the video below.
Carnival Corporation & plc headquartered in Miami, is a global cruise company and one of the largest leisure companies in the world. With a reputation for progression and innovation, its cruise brands include the well-known names of P&O Cruises, Cunard Line, Princess Cruises, Seabourne, P&O Cruises Australia, Holland America Line and Carnival Cruise Lines. Within its busy UK operation, agents take payments from customers by telephone. As Carnival UK records all of their calls and PCI DSS guidelines prevent the storage of credit card data in recorded calls, Carnival UK was looking to implement a proven solution that would ensure further enhancements to customer data security. To read the Carnival case study, click here.
Hampshire County Council is located in the beautiful cathedral city of Winchester. It is a top-performing local authority with a reputation for innovation and efficiency. One of the Council’s key remits is to ensure that the County of Hampshire is well managed, safe and secure. It is vital that, at all times, the Council is able to dependably safeguard the interests of its residents; being PCI DSS compliant falls within this remit. To read the Hampshire County Council case study, click here.
A leading online gaming and betting operator has teams of agents taking bets over the telephone. In August 2010, with the new Premiership Football League rapidly approaching, they needed to ensure that their call recordings were PCI DSS compliant before betting opened for the new football season. For Company A’s full case study, click here.
For more working examples showing how CallGuard has helped our customers’ businesses reduce their risk of data fraud and become PCI DSS compliant, contact us and start a conversation.